Terms & Conditions

Product Range: Naturally farmed rice, pulses, spices, millets, dry fruits, and healthier snacks made with millets and cold-pressed oils.

Payment Methods: UPI, cards (No cash on delivery)
Order Cancellation: Customers can cancel orders before the shipping process starts.
Discounts: Seasonal discounts are available, applicable during checkout.

Shipping Options: Standard shipping (3-5 business days), express shipping (1-2 business days).
International Shipping: Currently only shipping within India.
Lost or Damaged Shipments: Contact customer support within 7 days for resolution.

Return Policy:
- We have a 10 - day return policy, which means you have 10 days after receiving your item to request a return.
- Items must be returned in unused condition to be eligible for a refund.
- Please contact our customer support team to initiate a return process.
Refund Policy:
- Refunds are typically processed within 7-10 working days once the return is approved.
- Refunds are issued either to the original payment method or as store credit, based on the customer's preference.
- Any applicable restocking fees or charges deducted from refunds will be communicated during the return process.
Non-Returnable Items:
- Certain items, such as perishable goods, may not be eligible for return due to hygiene or other reasons. Please contact us for further clarification on non-returnable items.

Data Handling:
- Customer data is collected during account creation, checkout, and when subscribing to our newsletter.
- Customer data is used for order processing, customized product suggestions, and marketing communications.
- We utilize security features provided by our website builder, Wix, to protect customer data.
Third-Party Sharing:
- Customer information may be shared with our shipping partner, Shiprocket, solely for order fulfillment and delivery.
- We ensure that Shiprocket adheres to data protection standards and only shares the necessary information required for shipping purposes.
Cookies:
- We do not use any cookies on our website for tracking or other purposes.

Content Use:
- All content on this website, including images and descriptions, is the intellectual property of Wellness Hub.
- Customers may use content from the website for personal use only and must not reproduce or distribute it without permission.

Accuracy:
- We strive to provide accurate information on our website, including product descriptions and availability.
- However, we do not guarantee the accuracy or completeness of this information.
Limitation of Liability:
- Wellness Hub shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our products or services.

Jurisdiction:
- The laws of the State of Telangana, India govern these terms and conditions.
Dispute Resolution:
- Any disputes arising from these terms and conditions shall be resolved through mediation or litigation in the courts of Hyderabad, Telangana.

Updates:
- We reserve the right to update or modify these terms and conditions anytime.
- Customers will be notified of changes through email or a notice on our website.
Acceptance:
- By continuing to use our website and services after changes to these terms and conditions are posted, you agree to the updated terms.

Customer Support:
- For any questions or concerns regarding our terms and conditions, don't hesitate to get in touch with us:
- Email: sameeraachalla@gmail.com
- Phone: 8019491971

Wellness Hub